Frequently Asked Questions
If you are unable to find the answer to your question or if you would like to get in touch for another reason, please contact hello@youseum.se. Our team will respond as soon as possible.
Is Youseum open? How long can I stay in Youseum?
Yes, Youseum is open and you can stay as long as you want! We can’t wait to see you.
Can I change the date of my ticket after I buy it?
Of course! You can contact us at hello@youseum.se to schedule a new date for your visit!
Can I cancel my ticket after I buy it?
Unfortunately purchased tickets are non-refundable.
Can I buy tickets at the door?
Yes, it is possible to buy tickets at the door!
Can I come at a different time than the time indicated on my ticket?
No, visitors are only allowed in at the reserved time.
Should I print my e-ticket?
Printouts are accepted, but not necessary. Save the trees and yourself the hassle and just present your ticket on your phone — you’ll need it anyway for all the selfies.
What if I did not receive my confirmation email?
Check your spam folder first. If there’s nothing in there, get in touch with us at hello@youseum.se and we’ll get back to you ASAP.
Is it allowed to bring cameras big and small?
Yes! Of course! We are an experience designed to create content through a lens. All sorts of cameras are allowed. However, to ensure the flow of the visitors, it is not allowed to bring a tripod or other extra standing devices for your camera.
Is my child allowed to visit Youseum by themself?
Children up to the age of 12 need adult supervision when they are in Youseum.
Is Youseum wheelchair friendly?
Youseum Stockholm is wheelchair friendly!